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==Bugs and feature requests==
If you find that Gramps does not cater for your needs, please look in the [https://gramps-project.org/bugs/ Bug tracker] (a [https://www.mantisbt.org/ MantisBT] powered database ) and through the [[:Category:GEPS|Gramps Enhancement Proposals]] to see if anyone has already requested the feature you need. If so, and put your vote on it.!
If the issue is not mentioned, open a new ''BugReport'' in the "Gramps" project (or a ''Feature Request'' in the "Feature Requests" project), and state how you think Gramps could become better (remember . Be certain to use clear language; be , with awareness that our contributors are international and may not recognize obscure English terms. Be specific and verbose in your description -- unsurprisingly, we have a hard time reading minds).
And please remember: a Bug Report helps us make Gramps better (over time, not necessarily tomorrow!). Strongly languaged worded complaints and moaning (on mailing lists, home pages, news groups, and other places does ) will not (it ... such negativity does zap our enthusiasm though). ! The place to file a complaint or feature request is in one of the trackers. Do it anywhere else, and it will not reach the precious few who are willing to do anything about it!
==Support details==
You can join both the user and developer mailing lists and ask questions there, see our [[Contact ]] page. You can also ask for help on the [[Contact#IRC_.28Internet_Relay_Chat.29|IRC (channel #gramps on freenodeLibera Chat)]], and you can file [[Using the bug tracker|bug reports and feature requests in trackers at sf.net]]. However, since support is also provided on a volunteer basis, you must be careful not to have unreasonable expectations: you cannot demand your questions to be answered or bugs to be fixed. There are few things more annoying than some yahoo telling you to address this or that issue before noon tomorrow (or he'll stop using Gramps -- what a loss!). No, we're like most other people: we prefer to please those who appreciate our efforts! In short: the people volunteering time to Gramps only have so much time available, and they alone decide how to spend it. Please respect their choice.
When that is said, you should know that the mailing list and the IRC channel are friendly places -- few requests go without reply. And we also do our best to fix all bugs reported, just as we strive to implement requested features. But as should be evident from the number of open bugs in the bug tracker, there's not enough hours in the day to allow us to address all issues in a timely manner.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts and with no Back-Cover Texts.
A copy of the license is available at httphttps://www.gnu.org/copyleftlicenses/fdl-1.3.html
[[Category:Documentation]]