Difference between revisions of "Contact"

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==Reporting bugs==
 
==Reporting bugs==
  
The recommended way to report a bug is to use the [https://gramps-project.org/bugs/ Gramps Bug Tracker], see [[How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
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The recommended way to report a bug is to use the [https://gramps-project.org/bugs/ Gramps Bug Tracker], see [[Using the bug tracker|How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
  
Submitting a Bug Report directly to the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs Gramps Bugs mailing list] is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the maillist is a forum that might help.
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Submitting a Bug Report directly to the [https://sourceforge.net/projects/gramps/lists/gramps-bugs Gramps Bugs mailing list] is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.
  
 
==Requesting enhancements==
 
==Requesting enhancements==
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==Wiki, Website/Blog, Bug Tracker applications==
 
==Wiki, Website/Blog, Bug Tracker applications==
 
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{{WikiContributorRecruiting}}
The Gramps Wiki documentation is a community project. If you see documentation that is: outdated, incomplete, entirely missing, or not yet translated into your native language; [[Special:RequestAccount| request a Wiki Contributor account]] and help us improve!
 
  
 
For problems relating to the Gramps site and the applications used to support Gramps, contact the [mailto:[email protected] Webmaster] or raise the issue on the developer list described below.
 
For problems relating to the Gramps site and the applications used to support Gramps, contact the [mailto:[email protected] Webmaster] or raise the issue on the developer list described below.
  
 
==Mailing lists==
 
==Mailing lists==
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Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass eMail messages. The messages from validated subscribers are also archived and made available for searching. 
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**The following part is 'too much introductory detail' for this overview level "Contact" page. Storing as a comment as fodder for a future "What is a MailList and how do I use it" page. **
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eMail messages are addressed to the MailList and then (if from a valid subscriber) mass-forwarded to a constantly changing list of subscribers. Subscribers can opt to have individual messages delivered immediately or collated into digests delivered periodically. The validated messages are also archived and made available for searching.
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The typical method of joining a MailList is by 'opt-in' (manually subscribing) or 'opt-out' (being automatically added by a data-scraper). Gramp maillist are strictly 'opt-in'.
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An eMail thread is a set of email messages  that includes all the replies in direct response to a specific posted eMail message. Threads are historically reconstructed digests of the Reply sequence.
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Searches of the archives may return Flat digests (all messages, sequenced be order posted), Threaded digests (all messages, sequenced a tree showing which message spawned each reply), or in snapshots (one message at a time). 
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-->
  
 
There are several mailing lists on various topics related to Gramps:
 
There are several mailing lists on various topics related to Gramps:
  
*;gramps-announce ([https://sourceforge.net/projects/gramps/lists/gramps-announce unsubscribe/subscribe], [https://sourceforge.net/mailarchive/forum.php?forum_name=gramps-announce archives]) : Announcements and general important news items. Very low traffic.
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*;gramps-announce ([https://sourceforge.net/projects/gramps/lists/gramps-announce unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-announce/ archives]) : Announcements and general important news items. Very low traffic.
  
*;gramps-users ([https://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [https://sourceforge.net/mailarchive/forum.php?forum_name=gramps-users archives]): Discussions on using Gramps. Medium traffic.
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*;gramps-users ([https://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-users/ archives]): Discussions on using Gramps. Medium traffic.
  
*;gramps-bugs ([https://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [https://sourceforge.net/mailarchive/forum.php?forum_name=gramps-bugs archives]): Filing and tracking of bugs in the software. Low traffic
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*;gramps-bugs ([https://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-bugs/ archives]): Filing and tracking of bugs in the software. Low traffic
  
*;gramps-devel ([https://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [https://sourceforge.net/mailarchive/forum.php?forum_name=gramps-devel archives]): For issues relating to software development. Medium traffic.
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*;gramps-devel ([https://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-devel/ archives]): For issues relating to software development. Medium traffic.
  
Alternatively if the Sourceforge site is not available, use the copy of the mailing lists stored on [http://gramps.1791082.n4.nabble.com/ nabble.com]. However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.
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Alternatively, if the Sourceforge site is not available, use the copy of the mailing lists stored on [http://gramps.1791082.n4.nabble.com/ nabble.com]({{man menu|Note that nabble logins are not [http://www.stealmylogin.com/ secure] please only subscribe via the sourceforge mailing list.}}). However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.
  
 
==IRC (Internet Relay Chat)==
 
==IRC (Internet Relay Chat)==
 
Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
 
Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
  
You can use the [http://webchat.freenode.net/?channels=gramps&uio=d4 freenode Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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You can use the [https://webchat.freenode.net/#gramps freenode Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
  
 
Some IRC guides:
 
Some IRC guides:
*[http://freenode.net/using_the_network.shtml Using the IRC Network] - freenode.net
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*[https://en.wikipedia.org/wiki/Wikipedia:IRC/Tutorial Tutorial Using the IRC Network] Wikipedia
*[http://www.irchelp.org/irchelp/irctutorial.html An IRC Tutorial]
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*[https://www.irchelp.org/faq/irctutorial.html An IRC Tutorial]
*[http://www.irchelp.org/irchelp/ircprimer.html A Short IRC Primer]
 
  
 
==Copyright infringements==
 
==Copyright infringements==
Please, mail the Developers mailing list ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
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Please, mail the Developers mailing list ([https://sourceforge.net/projects/gramps/lists/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
  
 
==See also==
 
==See also==

Latest revision as of 00:45, 10 January 2020

Reporting bugs

The recommended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.

Submitting a Bug Report directly to the Gramps Bugs mailing list is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.

Requesting enhancements

Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by creating a feature item on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to Project: Feature Requests on the top right head corner, and select Report Issue. Again, this allows us to formally track the request.

Wiki, Website/Blog, Bug Tracker applications

The Gramps Wiki documentation is a community project. If you notice that documentation is: outdated, incomplete, entirely missing, or not yet translated into your native language; request a WikiContributor account and help us improve!

For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster or raise the issue on the developer list described below.

Mailing lists

Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass eMail messages. The messages from validated subscribers are also archived and made available for searching.

There are several mailing lists on various topics related to Gramps:

Alternatively, if the Sourceforge site is not available, use the copy of the mailing lists stored on nabble.com(Note that nabble logins are not secure please only subscribe via the sourceforge mailing list.). However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.

IRC (Internet Relay Chat)

Please feel free to drop by on channel #gramps over at irc.freenode.net server. All users and developers are welcome!

You can use the freenode Web IRC to connect if you do not have an IRC client.

Some IRC guides:

Copyright infringements

Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.

See also