Difference between revisions of "Contact"

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m (Forum: add forum mentioned on the WordPress contact page. Also added two Facebook groups)
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{{languages|Contact}}
 
{{languages|Contact}}
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For anyone needing support using Gramps open source genealogy software, please visit the [[#Forum|'''Gramps Forum''']], powered by Discourse. Our community will gladly help you.
  
 
==Reporting bugs==
 
==Reporting bugs==
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==Requesting enhancements==
 
==Requesting enhancements==
  
Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [https://gramps-project.org/bugs/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to '''Project: Feature Requests''' on the top right head corner, and select '''Report Issue'''. Again, this allows us to formally track the request.
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Requesting an enhancement, we would prefer that serious requests get submitted to the [[Using_the_bug_tracker|bug tracker]]. This allows us to formally track the request. Create a feature request on the [https://gramps-project.org/bugs/ Gramps Bug Tracker], you switch to '''Project: Feature Requests''' on the top right corner, and select '''Report Issue'''.
  
==Wiki, Website/Blog, Bug Tracker applications==
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Alternatively you can informally ask through the [https://lists.sourceforge.net/lists/listinfo/gramps-users gramps-users] or [https://lists.sourceforge.net/lists/listinfo/gramps-devel gramps-devel] mailing lists, but as mentioned use the [[Using_the_bug_tracker|bug tracker]] to create a feature request please.
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==Wiki, Website/Blog ==
 
{{WikiContributorRecruiting}}
 
{{WikiContributorRecruiting}}
  
For problems relating to the Gramps site and the applications used to support Gramps, contact the [mailto:webmaster@gramps-project.org Webmaster] or raise the issue on the developer list described below.
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Editing MediaWiki pages can be a frustrating skill to learn. After [[Special:UserLogin|logging in to your account]], you can start by raising questions or making suggestions on the Discussion pages. We'll help you with the actual editing while you learn the tools.
  
==Forum==
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==Reporting problems with the contact applications==
 
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For problems relating to the Gramps site and the applications used to support Gramps, contact the [mailto:webmaster@gramps-project.org Webmaster] or raise the issue on the developer maillist described below.
We created a new trial [https://forum.gramps-project.org/ Discourse forum for Gramps] at the end of 2019. This is only a trial, but feel free to have a look or sign up for an account. You can use the forum to ask questions and get help from the Gramps community as well as keeping up to date with the latest development plans.
 
 
 
There are also some independently operated groups on Facebook. The [https://www.facebook.com/groups/21123310825/ I use GRAMPS] group was created by Dan Garnitz in 2009. The [https://www.facebook.com/groups/370692133138445/ GRAMPS for Genealogists] group was created in 2015 by Tom Shaw.
 
  
 
==Mailing lists==
 
==Mailing lists==
Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass eMail messages. The messages from validated subscribers are also archived and made available for searching.   
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Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass Email messages. The messages from validated subscribers are also archived and made available for searching.   
 
<!--
 
<!--
 
**The following part is 'too much introductory detail' for this overview level "Contact" page. Storing as a comment as fodder for a future "What is a MailList and how do I use it" page. **
 
**The following part is 'too much introductory detail' for this overview level "Contact" page. Storing as a comment as fodder for a future "What is a MailList and how do I use it" page. **
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-->
 
-->
  
There are several mailing lists on various topics related to Gramps:
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There are several older mailing lists on various topics related to Gramps ( but we recommend joining the forum below):
  
 
*;gramps-announce ([https://sourceforge.net/projects/gramps/lists/gramps-announce unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-announce/ archives]) : Announcements and general important news items. Very low traffic.
 
*;gramps-announce ([https://sourceforge.net/projects/gramps/lists/gramps-announce unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-announce/ archives]) : Announcements and general important news items. Very low traffic.
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*;gramps-devel ([https://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-devel/ archives]): For issues relating to software development. Medium traffic.
 
*;gramps-devel ([https://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-devel/ archives]): For issues relating to software development. Medium traffic.
  
Alternatively, if the Sourceforge site is not available, use the copy of the mailing lists stored on [http://gramps.1791082.n4.nabble.com/ nabble.com]({{man menu|Note that nabble logins are not [http://www.stealmylogin.com/ secure] please only subscribe via the sourceforge mailing list.}}). However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.
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==Forum==
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The Gramps user community maintains an active presence in a variety of online forums. For many years, the 'official' (monitored and maintained by Gramps volunteers) support channel used a series of MailLists for communications. Beginning in 2020, most of the 'official' support traffic started passing through an online forum powered by the Discourse platform. The MailList became a 'legacy' support system that boasts extensive archives of discussion threads.
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===Official===
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* [https://forum.gramps-project.org/ Discourse forum for Gramps]: You can use the forum to [https://gramps.discourse.group/t/tutorial-videos/126 discover tutorial videos], ask questions and get help from the Gramps community. It is also a great place to keep up-to-date with the latest development plans. Feel welcome to have a look anonymously or sign up for an account so that you can interact.
  
==IRC (Internet Relay Chat)==
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===Unofficial===
Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
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There are also some independently operated groups:
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* On Reddit [https://www.reddit.com/r/gramps/ The Gramps Project] was created by mvuijlst in 2012.
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* On Facebook the [https://www.facebook.com/groups/370692133138445/ GRAMPS for Genealogists] group was created by Tom Shaw 2015. (The [https://www.facebook.com/groups/21123310825/ I use GRAMPS] group was created by Dan Garnitz in 2009 and merged into the "GRAMPS for Genealogists" group in 2022.)
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* On Google Groups [https://groups.google.com/forum/#!forum/gramps-finland "Gramps Finland"] is for information exchange between Finnish users of Gramps.
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* On Facebook, the [https://www.facebook.com/groups/363213654297545/ Dansk gramps brugergruppe] exist for ''Danish Gramps users.''
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* On the [http://genealogy.stackexchange.com/questions/tagged/gramps Genealogy Stackexchange] questions marked '''[http://genealogy.stackexchange.com/questions/ask?tags=gramps gramps]''' can be asked.
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* On [https://geneanet.org/legal/geneanet/ Geneanet] > Forum Home > French Forums > Genealogy discussions > Genealogy software > [https://www.geneanet.org/forum/viewforum.php?f=55945 Gramps], the mutual support forum for ''French Gramps users.''
  
You can use the [https://webchat.freenode.net/#gramps freenode Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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==Chat Room==
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You have two options.
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===IRC (Internet Relay Chat)===
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Please feel free to drop by on channel '''[irc://irc.libera.chat/#gramps #gramps]''' over at '''irc.libera.chat''' server. All users and developers are welcome!
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You can use the [https://web.libera.chat/#gramps Libera Chat Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
  
 
Some IRC guides:
 
Some IRC guides:
 
*[https://en.wikipedia.org/wiki/Wikipedia:IRC/Tutorial Tutorial Using the IRC Network] Wikipedia
 
*[https://en.wikipedia.org/wiki/Wikipedia:IRC/Tutorial Tutorial Using the IRC Network] Wikipedia
 
*[https://www.irchelp.org/faq/irctutorial.html An IRC Tutorial]
 
*[https://www.irchelp.org/faq/irctutorial.html An IRC Tutorial]
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===Matrix Chat room===
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A trial Matrix chat room has been set up see:
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* https://gramps.discourse.group/t/new-matrix-chat-room/236
  
 
==Copyright infringements==
 
==Copyright infringements==

Revision as of 17:13, 23 November 2022

For anyone needing support using Gramps open source genealogy software, please visit the Gramps Forum, powered by Discourse. Our community will gladly help you.

Reporting bugs

The recommended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.

Submitting a Bug Report directly to the Gramps Bugs mailing list is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.

Requesting enhancements

Requesting an enhancement, we would prefer that serious requests get submitted to the bug tracker. This allows us to formally track the request. Create a feature request on the Gramps Bug Tracker, you switch to Project: Feature Requests on the top right corner, and select Report Issue.

Alternatively you can informally ask through the gramps-users or gramps-devel mailing lists, but as mentioned use the bug tracker to create a feature request please.

Wiki, Website/Blog

The Gramps Wiki documentation is a community project. If you notice that documentation is: outdated, incomplete, entirely missing, or not yet translated into your native language; request a WikiContributor account and help us improve!

Editing MediaWiki pages can be a frustrating skill to learn. After logging in to your account, you can start by raising questions or making suggestions on the Discussion pages. We'll help you with the actual editing while you learn the tools.

Reporting problems with the contact applications

For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster or raise the issue on the developer maillist described below.

Mailing lists

Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass Email messages. The messages from validated subscribers are also archived and made available for searching.

There are several older mailing lists on various topics related to Gramps ( but we recommend joining the forum below):

Forum

The Gramps user community maintains an active presence in a variety of online forums. For many years, the 'official' (monitored and maintained by Gramps volunteers) support channel used a series of MailLists for communications. Beginning in 2020, most of the 'official' support traffic started passing through an online forum powered by the Discourse platform. The MailList became a 'legacy' support system that boasts extensive archives of discussion threads.

Official

  • Discourse forum for Gramps: You can use the forum to discover tutorial videos, ask questions and get help from the Gramps community. It is also a great place to keep up-to-date with the latest development plans. Feel welcome to have a look anonymously or sign up for an account so that you can interact.

Unofficial

There are also some independently operated groups:

Chat Room

You have two options.

IRC (Internet Relay Chat)

Please feel free to drop by on channel #gramps over at irc.libera.chat server. All users and developers are welcome!

You can use the Libera Chat Web IRC to connect if you do not have an IRC client.

Some IRC guides:

Matrix Chat room

A trial Matrix chat room has been set up see:

Copyright infringements

Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.

See also