Difference between revisions of "Contact"

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==Reporting Bugs==
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{{languages|Contact}}
  
There are several ways to report a bug, including the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs GRAMPS Bugs mailing list]. You do not have to be a member of this lists to post.
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==Reporting bugs==
  
However, the best way to report a bug is to use the [http://bugs.gramps-project.org GRAMPS Bug Tracker]. This allows us to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
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The recommended way to report a bug is to use the [https://gramps-project.org/bugs/ Gramps Bug Tracker], see [[How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
  
==Requesting Enhancements==
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Bug reports submitted, directly to the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs Gramps Bugs mailing list] are not recommended.
  
Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [http://bugs.gramps-project.org/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You click on '''Report Issue''', and select  '''feature''' as a severity. Again, this allows us to formally track the request.
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==Requesting enhancements==
  
==Mailing Lists==
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Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [https://gramps-project.org/bugs/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to '''Project: Feature Requests''' on the top right head corner, and select '''Report Issue'''. Again, this allows us to formally track the request.
  
There are several mailing lists on various topics related to GRAMPS:
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==Wiki, Website/Blog, Bug Tracker applications==
* '''gramps-announce''': Announcements and general important news items. Very low traffic ([http://lists.sourceforge.net/lists/listinfo/gramps-announce subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-announce archives])
 
* '''gramps-users''': Discussions on using GRAMPS. Medium traffic. ([http://lists.sourceforge.net/lists/listinfo/gramps-users subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-users archives])
 
* '''gramps-bugs''': Filing and tracking of bugs in the software. Low traffic ([http://lists.sourceforge.net/lists/listinfo/gramps-bugs subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-bugs archives])
 
* '''gramps-windows''': Issues specifically related to GRAMPS on Microsoft Windows. Medium traffic. ([http://lists.sourceforge.net/lists/listinfo/gramps-windows subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-windows archives])
 
* '''gramps-devel''': For issues relating to software development. Medium traffic. ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-devel archives])
 
  
==IRC==
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For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster [mailto:webmaster@gramps-project.org] or raise the issue on the developer list described below.
Please feel free to drop by on channel #gramps over at irc.freenode.net server. All users and developers are welcome!
 
  
==GRAMPS Forums==
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==Mailing lists==
A set of forums for the GRAMPS community is located at http://forum.gramps-project.org site.
 
  
'''Due to spam attacks consuming most of our bandwidth, we have had to temporarily diable the forums.'''
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There are several mailing lists on various topics related to Gramps:
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*;gramps-announce ([http://lists.sourceforge.net/lists/listinfo/gramps-announce unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-announce archives]) : Announcements and general important news items. Very low traffic.
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*;gramps-users ([http://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-users archives]): Discussions on using Gramps. Medium traffic.
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*;gramps-bugs ([http://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-bugs archives]): Filing and tracking of bugs in the software. Low traffic
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*;gramps-devel ([http://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-devel archives]): For issues relating to software development. Medium traffic.
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If the Sourceforge site is too slow for your liking, use the copy of the mailing lists stored [http://gramps.1791082.n4.nabble.com/ on nabble.com]. However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.
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==IRC (Internet Relay Chat)==
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Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
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You can use the [http://webchat.freenode.net/?channels=gramps&uio=d4 freenode Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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Some IRC guides:
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*[http://freenode.net/using_the_network.shtml Using the IRC Network] - freenode.net
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*[http://www.irchelp.org/irchelp/irctutorial.html An IRC Tutorial]
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*[http://www.irchelp.org/irchelp/ircprimer.html A Short IRC Primer]
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==Copyright infringements==
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Please, mail the Developers mailing list ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
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[[Category:Documentation]]
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[[Category:Community/General]]

Revision as of 22:23, 19 February 2018

Reporting bugs

The recommended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.

Bug reports submitted, directly to the Gramps Bugs mailing list are not recommended.

Requesting enhancements

Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by creating a feature item on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to Project: Feature Requests on the top right head corner, and select Report Issue. Again, this allows us to formally track the request.

Wiki, Website/Blog, Bug Tracker applications

For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster [1] or raise the issue on the developer list described below.

Mailing lists

There are several mailing lists on various topics related to Gramps:

If the Sourceforge site is too slow for your liking, use the copy of the mailing lists stored on nabble.com. However, if you want to use nabble to send messages (as opposed to just reading them) then you must have subscribed to the related sourceforge mailing list first.

IRC (Internet Relay Chat)

Please feel free to drop by on channel #gramps over at irc.freenode.net server. All users and developers are welcome!

You can use the freenode Web IRC to connect if you do not have an IRC client.

Some IRC guides:

Copyright infringements

Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.