Difference between revisions of "Contact"

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==Reporting Bugs==
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{{languages|Contact}}
  
There are several ways to report a bug, including the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs GRAMPS Bugs mailing list]. You do not have to be a member of this lists to post.
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==Reporting bugs==
  
However, the best way to report a bug is to use the [http://bugs.gramps-project.org GRAMPS Bug Tracker]. This allows us to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
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The recomended way to report a bug is to use the [http://bugs.gramps-project.org Gramps Bug Tracker], see [[How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
  
==Requesting Enhancements==
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Bug reports submitted, directly to the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs Gramps Bugs mailing list] are not recommended.
  
Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [http://bugs.gramps-project.org/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You click on '''Report Issue''', and select  '''feature''' as a severity. Again, this allows us to formally track the request.
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==Requesting enhancements==
  
==Mailing Lists==
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Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [http://bugs.gramps-project.org/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to '''Project: Feature Requests''' on the top right head corner, and select '''Report Issue'''. Again, this allows us to formally track the request.
  
There are several mailing lists on various topics related to GRAMPS:
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==Mailing lists==
;gramps-announce ([http://lists.sourceforge.net/lists/listinfo/gramps-announce subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-announce archives]) : Announcements and general important news items. Very low traffic.
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;gramps-users ([http://lists.sourceforge.net/lists/listinfo/gramps-users subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-users archives]): Discussions on using GRAMPS. Medium traffic.
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;gramps-bugs ([http://lists.sourceforge.net/lists/listinfo/gramps-bugs subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-bugs archives]): Filing and tracking of bugs in the software. Low traffic
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;gramps-windows ([http://lists.sourceforge.net/lists/listinfo/gramps-windows subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-windows archives]): Issues specifically related to GRAMPS on Microsoft Windows. Medium traffic.
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;gramps-devel ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe], [http://sourceforge.net/mailarchive/forum.php?forum=gramps-devel archives]): For issues relating to software development. Medium traffic.
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==IRC==
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There are several mailing lists on various topics related to Gramps:
Please feel free to drop by on channel '''#gramps''' over at '''irc.freenode.net''' server. All users and developers are welcome!
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==GRAMPS Forums==
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*;gramps-announce ([http://lists.sourceforge.net/lists/listinfo/gramps-announce unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-announce archives]) : Announcements and general important news items. Very low traffic.
A set of forums for the GRAMPS community used to be located at http://forum.gramps-project.org site.
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'''Due to spam attacks consuming most of our bandwidth, we have had to temporarily disable the forums.'''
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*;gramps-users ([http://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-users archives]): Discussions on using Gramps. Medium traffic.
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*;gramps-bugs ([http://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-bugs archives]): Filing and tracking of bugs in the software. Low traffic
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*;gramps-devel ([http://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-devel archives]): For issues relating to software development. Medium traffic.
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If the Sourceforge site is too slow to your liking, use the copy of the mailing lists stored [http://gramps.1791082.n4.nabble.com/ on nabble.com].
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==IRC (Internet Relay Chat)==
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Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
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You can use the [http://webchat.freenode.net/?channels=gramps&uio=d4 freenode Web IRC] to connect if you do not have an [https://secure.wikimedia.org/wikipedia/en/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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==Copyright infringements==
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Please, mail the Developers mailing list ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
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[[Category:Documentation]]
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[[Category:Community/General]]

Revision as of 20:14, 16 January 2013

Reporting bugs

The recomended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.

Bug reports submitted, directly to the Gramps Bugs mailing list are not recommended.

Requesting enhancements

Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by creating a feature item on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to Project: Feature Requests on the top right head corner, and select Report Issue. Again, this allows us to formally track the request.

Mailing lists

There are several mailing lists on various topics related to Gramps:

If the Sourceforge site is too slow to your liking, use the copy of the mailing lists stored on nabble.com.

IRC (Internet Relay Chat)

Please feel free to drop by on channel #gramps over at irc.freenode.net server. All users and developers are welcome!

You can use the freenode Web IRC to connect if you do not have an IRC client.

Copyright infringements

Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.